FAQ & Policies

THANK YOU SO MUCH FOR SHOPPING HANDMADE!

PRODUCT INFO & CARE

Who makes the pottery?

All pieces are one of a kind, handmade, fired, and packed by Julie.

Why do pieces with identical designs look so different from each other?

Because everything is handmade, each piece can vary in shape, size and color. Glazes will look different on speckled clay (specks will show through) than they do on red clay.

Can I put my pottery in the dishwasher and microwave?

Hand washing is always recommended, but yes! All pieces are dishwasher and microwave safe unless otherwise specified, such as those with gold luster. Pots are not rated for oven use.

ORDERS

Can I place a preorder for sold out pieces?

I do not accept preorders for pots that will be available during an update or at a market. All pieces are first come, first serve. There are a few steps you can take to ensure you snag the piece you want: 1) be on the website a few minutes before the scheduled shop update release time, 2) have an account with all your information already created for quicker check out, 3) purchase multiple items individually (just because a piece is in your cart does not mean that it is on hold), 3) sign up for the newsletter, and 4) come right at the start time for a market or show.

Can I place a custom order?

Typically, I do not take custom orders unless it is already in line with the work that I am currently making. For example, if you would like a set of 6 matching plates with my designs in a glaze that I already offer, that would be perfectly acceptable. Custom orders typically take 6-8 weeks to complete and will require a 50% nonrefundable deposit. The remaining balance plus shipping costs will be due upon completion of the order. Please note that I do not accept custom orders from October until the New Year.

Do you take wholesale orders?

If you are interested in placing a whole sale order, please send an email to juliemillerpottery@gmail.com for more information.

Can I pick up my order if I’m local?

Select 'LOCAL PICK UP' at check-out to bypass the shipping option. A confirmation email will be sent once your order is ready for pick up. Orders can be picked up at Phoenixville Farmers Market unless other arrangements have been made.

SHIPPING

Will shipping overages be refunded?

Absolutely, all shipping overages will be refunded. When placing multiple orders, please send an email to juliemillerpottery@gmail.com with your order numbers to ensure they ship together. All orders will be combined as long as it is deemed safe, considering pottery is fragile. All orders will ship USPS Priority and come with $50.00 worth of insurance.

Why is my package taking longer than expected to arrive?

If there is a problem with the expected delivery time of an order it is the customer’s responsibility to contact the postal service or file a "where's my mail" claim.

What if my shipping address is wrong?

When placing an order, please ensure that all shipping information is correct. Email juliemillerpottery@gmail.com ASAP if any mistakes were made during check-out. Orders can be changed or cancelled only BEFORE the order has shipped. Delays and additional shipping fees can occur if changes are made AFTER the order has shipped. Please allow 3-5 business days for the processing, packing, and shipping of all orders.

What if my package arrived damaged?

While considerable time and pride goes into packaging pieces for safe traveling, pottery is fragile and accidents can happen during shipping. Julie Miller Pottery is not responsible for your order once it leaves the studio. If your piece arrives damaged you will need to file a claim with your local post office. All packaging and damaged products need to be kept for the claim process. You will also need your tracking number, proof of purchase and photos of the damaged product. Please feel free to reach out with any questions or problems that may occur when filing the claim, and I will do my best to help with the process. This process can be a lengthy one so please be patient. Original shipping charges will not be refunded.

RETURNS & EXCHANGES

Do you accept of change-of-mind returns or exchanges? What if a piece is flawed?

There are no refunds or exchanges on pottery, unless there was a flaw that was immediately discovered. Refunds or exchanges will be determined on a case by case basis.