FAQ & Policies
THANK YOU SO MUCH FOR SHOPPING HANDMADE!
All pieces are one of a kind, made, fired & packed by Julie. Each can vary in shape, size and color. Glazes will look different on speckled clay (specks will show through) then red clay. All pieces are microwave and dishwasher safe.
THE PIECE I WANTED SOLD OUT DURING THE SHOP UPDATE... CAN I PLACE A PREORDER?
I do not accept preorders for pots that will be available during an update or at a market. All pieces are first come, first serve. To ensure your best chance to snag the piece you want make sure to be on the website a few minutes before the scheduled release time, have an account with all your information already created for quicker check out, purchase multiple items individually (just because a piece is in your cart does not mean that it is on hold), sign up for the newsletter, and come right at the start time for a market or show.
DO YOU TAKE CUSTOM ORDERS?
Typically, I do not take custom orders unless it is already in line with the work that I am currently making. For example, if you would like a set of 6 matching plates with my designs in a glaze that I already offer, that would be perfectly acceptable. Custom orders typically take 6-8 weeks to complete and will require a 50% nonrefundable deposit. The remaining balance plus shipping costs will be due upon completion of the order. Please understand that starting in October I will not be accepting any custom orders until the New Year.
IF I'M LOCAL TO PHOENIXVILLE, PA CAN I PICK UP MY ORDER INSTEAD OF PAYING FOR SHIPPING?
Use the 'LOCAL PICK UP' option at check out to bypass the shipping option at check out. A confirmation email will be sent once your order is ready for pick up. Orders can be picked up at Phoenixville Farmers Market unless other arrangements have been made.
WILL SHIPPING OVERAGES BE REFUNDED?
Absolutely, all shipping overages will be refunded. When placing multiple orders, please send an email to firstname.lastname@example.org with your order numbers to ensure they will ship together. All orders will be combined as long as it is deemed safe to do so since pottery is fragile. All orders will ship USPS Priority and come with $50.00 worth of insurance.
MY PACKAGE IS TAKING FOREVER TO ARRIVE...
As we all just experienced with the holiday season of 2020, sometimes packages can take longer than expected to arrive. If there is a problem with the expected delivery time of an order it is the customers responsibility to contact the postal service or file a "where's my mail" claim.
WHAT HAPPENS IF MY SHIPPING ADDRESS IS WRONG?
When placing an order, please make sure that all shipping information is correct and email email@example.com ASAP if there are any mistakes made when checking out. All orders can be changed or cancelled BEFORE order has shipped. If changes need to be made AFTER order has shipped delays and additional shipping fees can occur. Please allow 3-5 business days for processing, packing and shipping all orders.
CAN I DO A RETURN OR EXCHANGE?
There are no refunds or exchanges on pottery, unless there was a flaw that was immediately discovered. Refunds or exchanges will be determined on a case by case basis.
MY PACKAGE ARRIVED DAMAGED...
There is a lot of time and pride in packaging pieces for safe traveling, but unfortunately accidents can happen during shipping and pottery is fragile. Julie Miller Pottery is not responsible for your order once it leaves the studio. If your piece arrives damaged you will need to file a claim with your local post office. All packaging and damaged products need to be kept for the claim process. You will also need your tracking number, proof of purchase and photos of the damaged product. Please feel free to reach out with any questions or problems that may occur when filing the claim, I will do my best to help with the process. This process can be a lengthy one so please be patient. Original shipping charges will not be refunded.
DO YOU TAKE WHOLESALE ORDERS?
If you are interested in placing a whole sale order, please send an email to firstname.lastname@example.org for more information.
CAN YOUR POTTERY GO IN THE DISHWASHER, MICROWAVE & OVEN?
All piece are dishwasher and microwave safe unless specified (pieces with gold luster are NOT microwave and dishwasher safe) but hand washing is always recommended. Pots are not rated for oven use.